Privacy Policy

Privacy Policy

Introduction

Welcome to https://online-divorce-mediation.storysurge.net (hereafter referred to as “the Company,” “we,” or “us”). We are dedicated to providing a secure and private environment for our users, ensuring that your personal information is protected at all times. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of personal data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online platform, including but not limited to:

  • Our official website at https://online-divorce-mediation.storysurge.net
  • Any mobile applications or software provided by us
  • Online services and products offered through our platform
  • Interactive features on our websites, such as forms, surveys, and comments sections

Please note that this policy does not extend to third-party platforms, applications, products, or services that you access through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using Our Applications and Services: When you sign up as an authorized user for our applications or services, we collect and process your data to provide a personalized experience.
  • Visiting Our Websites: Every time you access our websites linked to this policy, our servers automatically log information sent by your browser. This may include IP addresses, browser types, operating systems, and the pages you visit.
  • Communication with Us: We communicate with users through various channels, including email, phone calls, text messages (SMS), and social media. By choosing to interact with us via these methods, you agree to the collection and processing of your personal data as outlined in this policy.

Personal Data Collection

We collect several types of personal information, which can be categorized as follows:

  • Account Information: This includes user names, passwords (hashed and salted), and any registration details required to create an account on our platform.
  • Payment Information: Details related to payment methods, such as credit card numbers, expiration dates, and billing addresses, are processed through secure third-party payment gateways.
  • Financial Information: We may collect data about your financial status, banking information (for direct debits or refunds), and transaction history for service provision and accounting purposes.
  • Purchase Information: Data related to products or services you have purchased from us, including order details, delivery addresses, and purchase dates.
  • Mobile Device Identifiers: Unique device identifiers, advertising IDs, or similar information may be collected to provide personalized content and advertisements.
  • Location Data: With your consent, we may access your location data to tailor our services to your geographic area or for mapping/navigation purposes.
  • Feedback and Reviews: Personal data provided when leaving reviews, rating products, or submitting feedback to improve our services.
  • Social Media Information: If you choose to log in using social media accounts or share content on our platform via social media, we may collect data from these accounts (subject to their privacy settings).
  • Product Information: Details about the products or services you interact with, including your preferences, usage patterns, and feedback.

We obtain this data through direct user input, interaction with our systems, and automated technologies during your use of our platform. Additionally, third parties may provide us with personal information, but they are bound by their own privacy agreements.

Cookies

We utilize cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes. Cookies can be categorized as:

  • Strictly Necessary: These ensure basic functionalities of our website, such as enabling secure login or maintaining user preferences.
  • Preference: Cookies in this category remember settings you’ve chosen, like language preference or content personalization.
  • Analytics: Used by our analytics providers to gather information about your behavior on our site for performance evaluation and improvement.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this Privacy Policy or as required by law. Once the purpose for data collection has been fulfilled, we will delete or anonymize your data. Please note that certain legal, tax, or accounting obligations may require us to keep specific records for a prescribed period.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data both at rest and in transit.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regularly testing and updating our security systems to adapt to emerging threats.
  • Training our employees on privacy and security best practices.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to and receive a copy of the personal data we hold about you.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: The right to request the deletion of your personal data, subject to legal exceptions.
  • Restriction: The right to limit the processing of your personal data under certain circumstances.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format, and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific or direct marketing purposes.
  • Non-Discrimination: The right not to be subject to automated individual decision-making that significantly affects you.

To exercise these rights or if you have any data-related queries, please contact our privacy team at your earliest convenience. We will respond to such requests within the timeframes prescribed by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or unsubscription, please contact us via email at [email protected] or by writing to the following address:

[Your Company’s Address]

We appreciate your trust in us as we continue to strive to protect your privacy and data security.